Reservations - Before You Book
Bookings
You can book directly through our website, by email, or by telephone. To confirm your reservation, a deposit of 30% of the total booking value is required at the time of booking. The remaining balance must be paid no later than 14 days before your arrival date.
Yes. We can hold a provisional reservation for up to 48 hours. After this period, the booking will be released unless the deposit has been received.
We accept payments by debit card, credit card, and bank transfer. Please note that a 3% surcharge applies to payments made by credit or debit card. This surcharge does not apply to bank transfers.
The remaining balance must be settled no later than 14 days before your arrival. You will receive a reminder from our reservations team ahead of this deadline.
Any bank charges or currency conversion costs incurred during the payment process are the responsibility of the guest.
Cancellations & Changes
Our cancellation policy is as follows:
- Cancellations made more than 14 days before arrival: your deposit will be refunded in full.
- Cancellations made within 14 days of arrival: all payments made will be forfeited, with the exception of the booking fee.
We will always do our best to accommodate date changes where possible. Any amendments are subject to availability and may be subject to a rate difference if the new dates carry a different tariff. Please contact our reservations team as early as possible if you need to make a change.
Check-in & Check-out
Yes. The following charges apply for arrivals outside standard check-in hours:
- Between 19:00 and 22:00: £30 (or self check-in where available at no extra charge).
- After 22:00: a key safe can be arranged, or a staffed check-in can be provided for an additional fee of £50.
Early check-in may be possible depending on the property’s availability that day. Where it can be arranged, an additional fee of £30 applies. We recommend requesting this in advance so we can confirm whether it is possible for your stay.
Once your booking is confirmed, our reservations team will be in touch before your arrival with full check-in instructions, key collection details, and any other information you need to get settled in smoothly.
During Your Stay
All Smartavillas bookings include:
- Bed linen and towels
- Water, electricity, and gas
- Wi-Fi for standard household use
- A welcome gift of water and wine on arrival
- Basic cleaning supplies
- Pool or beach towels where available
Occupancy & Guests
Pets
Pets are permitted at certain properties, subject to prior approval from the property owner. Please contact us before booking if you are planning to bring a pet, and we will confirm whether the property you have in mind can accommodate them.
Yes. Where pets are approved, a refundable security deposit of £150 is required. This is held to cover the cost of any additional cleaning or damage that may result from the pet’s stay, and will be returned in full provided no issues arise.
Property Rules
Smoking and the use of e-cigarettes are strictly prohibited inside all SmartaVillas properties. Where outdoor smoking areas are available, this will be indicated in the property information.
We ask that before departure, you:
- Place all rubbish in the correct bins
- Clean the barbecue if it has been used
- Switch off the air conditioning
- Close all doors, gates, and shutters
- Return all keys
- Full checkout instructions will be included in your pre-arrival information.
Pools
Yes. Children must be supervised by an adult at all times when using the pool. Where the property is part of a condominium, guests are asked to observe the relevant condominium rules, which typically include showering before entering the pool. Please refer to the property’s house rules for full details.
Yes. Where pets are approved, a refundable security deposit of £150 is required. This is held to cover the cost of any additional cleaning or damage that may result from the pet’s stay, and will be returned in full provided no issues arise.
Additional Costs
Smoking and the use of e-cigarettes are strictly prohibited inside all SmartaVillas properties. Where outdoor smoking areas are available, this will be indicated in the property information.
Smoking and the use of e-cigarettes are strictly prohibited inside all SmartaVillas properties. Where outdoor smoking areas are available, this will be indicated in the property information.
Security & Deposits
Yes. Children must be supervised by an adult at all times when using the pool. Where the property is part of a condominium, guests are asked to observe the relevant condominium rules, which typically include showering before entering the pool. Please refer to the property’s house rules for full details.
Identity verification is required to protect the property and the owner. It is carried out by our trusted partner Truvi, who will contact you after your booking is confirmed. The process is quick and gives both parties peace of mind before your stay begins.
The cost of replacing lost keys, including any locksmith fees if required, will be charged to the guest. We recommend keeping keys in a safe place throughout your stay and returning all sets at check-out.
Property & Facilities
All our properties include Wi-Fi for standard household use. However, signal strength and coverage can vary depending on the location and layout of the property and cannot be guaranteed in every room. If reliable connectivity is important for your stay, please contact us and we can advise on specific properties.
Our photographs represent the property as accurately as possible. However, furnishings, décor, and certain details may be updated or changed over time. If you have any specific questions about the current condition or layout of a property, please get in touch before booking.
Some properties are equipped with security systems. Alarms are deactivated during your stay. If external security cameras are present and you have concerns, please speak to our team and we will advise on the options available.
Practical Questions
Yes. Children must be supervised by an adult at all times when using the pool. Where the property is part of a condominium, guests are asked to observe the relevant condominium rules, which typically include showering before entering the pool. Please refer to the property’s house rules for full details.
Each property listing includes one of three categories to help you plan: Car Essential, Car Recommended, or Car Not Necessary. This gives you a clear indication of how accessible the property is and what level of independence a vehicle would provide during your stay.
Electric vehicle charging is only permitted at properties equipped with a dedicated charging point. The use of standard domestic sockets for EV charging is strictly prohibited due to safety and electrical capacity concerns. Properties with EV charging points will have this noted in their listing.
Yes. Some of our properties are located in rural or semi-rural areas where insects and natural sounds are part of the environment. This may include cicadas, frogs, cockerels, or other wildlife typical of the Algarve countryside. We do our best to note this in property descriptions where relevant.
Where we have advance notice of nearby construction or significant noise, we will always inform guests before their stay. Unfortunately, we cannot be held responsible for works that begin without prior warning or for noise originating from neighbouring properties. If you experience unexpected disruption during your stay, please contact our team and we will do our best to help.
Yes, we strongly recommend that all guests take out comprehensive travel insurance before their stay. This should ideally cover cancellation, medical expenses, and any unforeseen circumstances that may affect your trip. Whilst not mandatory, it provides important peace of mind and protection for your holiday investment.
Please contact us as soon as possible after your departure. We will do our best to locate and retrieve the item, though we cannot guarantee recovery in all cases. If the item is found and you would like it returned, any postage or courier costs will be the responsibility of the guest.
Additional Services
All our properties include Wi-Fi for standard household use. However, signal strength and coverage can vary depending on the location and layout of the property and cannot be guaranteed in every room. If reliable connectivity is important for your stay, please contact us and we can advise on specific properties.
If something is not right during your stay, please contact us immediately by telephone or email rather than waiting until after checkout. The sooner we are made aware of a problem, the better placed we are to resolve it promptly and ensure the rest of your stay is not affected.